Frequently Asked Questions
FAQs
We specialize in preloved, imported branded shoes. Our collection includes sneakers, joggers, boots, and more from premium brands, all carefully inspected and authenticated to ensure quality.
Yes! Every pair of shoes we sell is thoroughly inspected for authenticity. We take pride in offering Used genuine products from well-known brands.
We categorize our shoes into four condition levels: Premium, Excellent, Good, and Well-Worn. Each pair is clearly marked with its condition, and we provide detailed photos so you know exactly what you’re getting. For more details, check our Condition Guide.
Currently, we do not offer exchanges. However, if you are not satisfied with your purchase, you can request a refund as per our Refund Policy.
You can request a refund within 7 days of receiving your order. For more details, visit our Refund Policy section.
Shipping typically takes 3-7 business days.
No, we currently offer domestic shipping only. We do not ship internationally.
Once your order has been shipped, you’ll receive an email with a tracking number. You can use this number to track your package’s delivery.
We accept various payment methods, including Easypaisa & JazzCash.
Orders can be canceled if they have not yet been shipped. If you wish to cancel your order, please contact us as soon as possible.
In the unlikely event that you receive anincorrect item, please contact us within 48 hours of receiving your order. We will arrange for the return and provide a full refund.
Yes, we accept returns within 7 days of receiving your order. Check our Refund Policy for more details.
You can reach us through our contact form or email us at “support@khaptaanstores.com”. We’re happy to assist with any questions or concerns.
If you have any other questions that aren’t listed here, don’t hesitate to reach out to our support team!